12 Ways to Communicate with Orbitz Live Agent Directly via Phone, Chat, or Email: A Comprehensive Guide

When travel plans change or problems arise, getting in touch with Orbitz customer service at 1-877-908-6960 quickly can save time, money, and stress. Whether you're looking to manage a booking, cancel a flight, or get a refund, this guide outlines 12 direct ways to contact a live Orbitz agent through phone, chat, or email.

1. Call Orbitz Customer Service (Main Line)

The fastest way to speak with a live agent is by calling Orbitz's main customer service number:

Phone (U.S. & Canada): 1-877-908-6960

International (Outside U.S.): +1-877-908-6960

These lines are open 24/7, and you’ll usually reach a human after navigating the automated system.

2. Use Orbitz’s Online Chat Feature

Orbitz’s live chat is available on both their website and mobile app. To use it:

Visit www.Orbitz.com/helpcenter

Click “Chat Now”

Type “talk to agent” to be directed to a real representative

Chat is best for non-urgent issues like itinerary changes or general travel questions.

3. Email Orbitz Support

For issues that aren’t urgent or that require attachments (like documentation), you can email:

General Support: support@Orbitz.com

Billing & Refunds: billing@Orbitz.com

Be sure to include your full name, booking number, and a clear description of your issue.

4. Reach Out via Social Media

Social media is another way to get help, especially for time-sensitive issues. Orbitz’s support teams are active on:

Twitter: @OrbitzSupport

Facebook: facebook.com/Orbitz

Direct message them with your booking number and details.

5. Contact Through the Orbitz App

The Orbitz mobile app provides a direct way to access support:

Go to the "Trips" section

Select your booking

Tap “Help” to start a chat or call

It’s a convenient option for travelers on the go.

6. Speak to a Virtual Assistant First

Orbitz's Virtual Agent can handle common tasks like:

Changing flight dates

Checking refund status

Cancelling bookings

If the bot can’t help, it will transfer you to a human agent.

7. Use the Travel Agent Helpdesk (For Agents Only)

If you’re a travel agent using Orbitz TAAP (Travel Agent Affiliate Program), you get priority access through a dedicated portal:

Visit: www.Orbitz.com/TAAP

Use the contact section for faster agent support

8. Send a Fax for Documentation

While outdated, some travelers may prefer fax for sending official documents:

Fax Number: (404) 728-8787

Always include your name, booking ID, and reason for contact.

9. Visit the Orbitz Help Center

The Help Center is a self-service hub with hundreds of guides:

Visit: www.Orbitz.com/helpcenter

Search topics like cancellations, refunds, or “contact support”

From there, you can initiate chat or call options based on your issue.

10. Contact Through Corporate Mailing Address

For formal complaints or legal matters, mail Orbitz at:

Orbitz Group Headquarters
1111 Orbitz Group Way W
Seattle, WA 98119, USA

Include documentation and allow extra time for replies.

11. Use the Orbitz Store Locator (In-Person Support)

In select global cities, Orbitz has physical storefronts or partner agencies:

Use the Orbitz Store Locator

Find a local office for face-to-face support

Call ahead to confirm hours and services offered.

12. Escalate Through Consumer Advocacy

If your issue is unresolved, you may escalate it:

Contact travel advocacy groups like Elliott.org

They provide templates and tips for filing formal complaints

This is helpful for disputes involving refunds, airline coordination, or third-party bookings.

Final Tips for Contacting Orbitz Customer Service

Have your itinerary number ready before calling or chatting

Be clear and concise in explaining your issue

Always ask for a case ID or email transcript for reference